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Everything you need to know to assist our customers
Important Updates
3/21/2025 UD call sim rules - refer to this link for more information
3/20/2025 Plan GI and Plan SK - billing cycle update - Slack Announcement
12/11/2024 NEW SYSTEM PLAN: Plan GI and Plan SK launch - Slack announcement
11/20/2024 Product Discontinuation of all D-call Plans (Easy Call, 40mins Free Call, Unlimited Call, Data 1GB and 3GB- slack announcement)
10/25/2024 🍁AUTUMN NEW PRODUCT launch - Slack announcement
8/27/2024 🆕Telephone number changes from 03-5829-5955 to 03-4595-0106 starting September 1, 2024
7/16/2024 General: Regarding YAMATO Redelivery and Address Changes (click for details)
Calendar for meetings, events, important reminders
Calendar for meetings, events, important reminders
🍁AUTUMN NEW PRODUCT launch - news 1🍁
📣We’re excited to announce 4 new product categories with a total of 13 new lineups!
🗓️The start date will be shared as soon as we completed test of the item and ready for sell
⬇️NEW PRODUCT LINE-UP
📍1.1 AD CALL SIM - EASY CALL
(postpaid call , pay as per usage, similar to previous easy call)
Provider: Docomo
APN Setup: Same as 7GB Docomo (A-SIM APN)
ID requirements: Residence card (front & back), email
Gift/Point/Partner Reward: Same as usual for call SIMs
1. AD CALL SIM - EASY CALL 1GB
2. AD CALL SIM - EASY CALL 3GB
3. AD CALL SIM - EASY CALL 6GB
4. AD CALL SIM - EASY CALL 20GB
📍1.2 AD CALL SIM -5 MINS FREE CALL
(free up to 5 minutes every call)
Provider: Docomo
APN Setup: Same as 7GB Docomo (A-SIM APN)
ID requirements: Residence card (front & back), email
Gift/Point/Partner Reward: Same as usual for call SIMs
5. AD CALL SIM - 5 MINS CALL 1GB
6. AD CALL SIM - 5 MINS CALL 3GB
7. AD CALL SIM - 5 MINS CALL 6GB
8. AD CALL SIM - 5 MINS CALL 20GB
📍2. JS-CALL SIM - UNLIMITED CALL PLAN
(free local call to any provider)
Provider: Softbank
APN Setup: Same as Softbank
ID requirements: Residence card (front & back), passport, email
Gift/Point/Partner Reward: Same as usual for call SIMs
9. JS CALL SIM - UNLIMITED CALL 50GB
10. JS CALL SIM - UNLIMITED CALL 100GB (support up to 5G!)
📍3. 1URM CALL SIM - UNLIMITED INTERNET + EASY CALL (postpaid call charges)
(unlimited internet with postpaid call feature similar to easy call)
Provider: Rakuten with SMS feature
APN Setup: URM (new APN paper in progress)
Gift/Point/Partner Reward: Same as usual for call SIMs
11. URM CALL SIM - UNLIMITED INTERNET +EASY CALL
📍3. 2 URM SIM - 30GB SIM
Provider: Rakuten (receive-only SMS feature)
APN Setup: URM (new APN paper in progress)
Gift/Point/Partner Reward: Same as usual for call SIMs
12. URM SIM - DATA 30GB
📍4. URC SIM - 300GB SIM
Provider: Rakuten (no SMS feature)
APN Setup: URC (new APN paper in progress)
Gift/Point/Partner Reward: Same as usual for call SIMs
13. URC SIM - DATA 300GB
⬇️💰PLAN AND PRICING CHECK BELOW! 💰⬇️
https://docs.google.com/spreadsheets/d/1MTaCzqjh7gnZYo5c3vNqxuxhDaXvwBD2yo5zMUC150I/edit?gid=0#gid=0
Click here to see latest updates
Click here to see latest updates
Products and Services
For Price Lists, Catalogues, visit the Vertex Digital Marketing Prices site here.Products and Services
Search by category
Search by category
Important Links
Important Links
Customer Support Links
Facebook pages: ① VDM Support Page: fb.com/VDMSupport/ ② Mash-Up R Support Page: fb.com/MashUpRSupportPage/ ③ MUR SIM (Rewards)
WhatsApp (+81 80 7154 3261)
Line (@976hvcff)
Gmail: ① Mash-Up R: 2022mur@gmail.com ② VDM: 23vdm.jp@gmail.com
Telephone numbers: Office/Business call (FROM SEPTEMBER 1) 03-4595-0106
Direct telephone number: English and Tagalog: 05068716000, Indonesian: 05068696999, Vietnamese: 05068733210, Nepali: 05068782832
Slack channels: ① Attendance (#mur-attendance) ② Hikari (#mur-hikari) ③ Shipping (#mu-icd) ④ Maintenance (#mu-maintenance)
⑤ Discount (#mur-discount-confirmation) ⑥ Brastel/IVR calls (*brastel-ivr-call-report) ⑦ OEM(#oem) ⑧ Info/Promos (#mu-info-group)
Request Forms (Google Sheets)
A-SIM (Resume request, PUK code, Data usage, Not working)
D-SIM (Resume request, PUK code, Data usage, Not working, Detailed SMS/call charges)
J-SIM (Resume request, PUK code, Data usage, Not working, Detailed SMS/call charges)
S-SIM (Resume request, PUK code, Data usage, Not working)
M-SIM (Resume request, PUK code, Data usage, Not working)
U-SIM (Resume request, PUK code, Data usage, Not working)
Prob-R (Not working, Return/Refund/Plan change/Lost, Inventory Mgmt. Proj.)
To check stocks
To check Orders
To check Referrals (shoukai):
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