Discounts

Note: You can choose your own wordings and way of explanation as long as you are following the company's Rules and Regulations

Payment arrangement request

1. Check first desired date of customer payment- no need to request if still within 2-5 days after payment due date

2. Check first if desired date of customer payment - no need to request if already pass the re-issue schedule (check with office or re-issue schedule first)

3. Request all at a time- do not sent 1 by 1 per same CS staff

200 Yen late payment fee for old customers/300 Yen late payment fee for new customers

1. If forgot to pay, will automatic added to next bill

2. Customer can pay separately via bank transfer - need to send the receipt and report in AR

3. Can request to waive if late payment due to billing mistake (late registration, wrong Smart Pit number, wrong computation)

Re-issue fee

1. Can pay via bank transfer-customer must send the receipt and report to AR

2. Can pay via Smart Pit - make a report to AR to register

3. Re-issue Fee + Unpaid bill can pay via no. 1 and 2, same process

4. Re-issue fee for all is 4000Yen

5. Unpaid computation is from the month that the signal stopped (ex. Date reported: June; Stop date April 15; Unpaid bill is April bill backward if have any)

6. If customer wants to continue; pay Re-issue fee + unpaid bills and make a new contract for easy and fast transaction

6.1 New contract means, customer needs to pay Cash out price, will send new device/sim card with new Smart Pit number

6.2 If customer doesn't want to continue; pay Re-issue fee + unpaid bills

Lost Fee

1. Can pay via bank transfer-customer must send the receipt and report to AR

2. Can pay via Smart Pit - make a report to AR to register

3. Lost fee must be paid + Unpaid bills if have any

4. Customer wants to continue; Unpaid bills + Lost fee (4000yen) - then send new sim card, [for device please make a confirmation to Discount group tag Buchou]

5. Customer doesn't want to continue; Unpaid bill + Lost fee (3300Yen)

6. Lost fee must be settled immediately

Change plan/Upgrade/Downgrade Plan

1. There must be No unpaid bill before it will process

3. Change plan fee excludes monthly bill

4. Billing cycle continues

5. Will use same Smart Pit

To check Referrals (shoukai):

Mash Up LVL 3