SIM Card

Actions Based on Customer Continuation Choice

1. If the customer does not want to continue:

   1. Pay the reissue fee (4,000 Yen), any unpaid bills, and return the Pocket Wi-Fi device (SIM card does not need to be returned).

2. If the customer wants to continue:

   1. Pay the reissue fee (4,000 Yen), any unpaid bills, and process a new order (new contract).

Unpaid Bill Calculations

3. Unpaid bill calculation (signal stopped):

   • Bills are due from the month the signal stopped.
     Example: Reported June, stopped April 15 → unpaid bills = April and earlier months.

4. Unpaid bill calculation (no continuation, same contract):

   • If the signal stopped for less than 7 days in the month, bills are prorated up to 7 days from the reissue request date.
     Example: Signal stopped Dec 5, reissue on Dec 12 → pay 4,000 Yen (reissue fee) + past unpaid bills + prorated December bill.

   • Request AR (Accounts Receivable) for bill computation and registration if needed

Fees and Payment Rules

 5. Deposit fee:

7. • Can be applied as a discount for unpaid bills, cancellation fees or reissue fees.

   • Request AR for computation and registration.

 6. Reissue fee (4,000 Yen):

7. • This fee is separate from unpaid bills. Both the reissue fee and unpaid bills must be paid, regardless of whether the customer continues the contract.

Non-Payment Consequences

 7. If the customer refuses to pay:

9. • Inform the customer they will be blacklisted in Japan.

1. Payment via SmartPit:

   • Customers can pay the reissue fee using SmartPit.

   • Make a report to All Request sheet and request registration of the fee.

2. Reissue Fee + Unpaid Bill:

   • Both the reissue fee and unpaid bills can be paid through SmartPit or other assigned payment methods.

   • Follow the same process as above for reporting and registration.

3. Reissue Fee Amount:

   • The reissue fee for all plans is 4,000 Yen (applicable to both SIM plans and Pocket Wi-Fi plans).

4. New Contract Requirements:

   • For new contracts, the customer must pay the cashout price.

   • A new device or SIM card will be sent, and the process will be treated as a new order.