Replacement/Change

UPDATES

9/11/2024

• 🆕 Change plan is FREE for AU50GB3D JT301 device only.

• 🆕 Change plan for AU50GB3D X11 (or X12) devices will be charged an additional fee of ￥2000 + ￥700 (delivery fee) = ￥2700

Note: You can choose your own wordings and way of explanation as long as you are following the company's Rules and Regulations

SIM CARD

Replacement is FREE if:

No signal for more than 3 days

No signal even after APN reset

Troubleshooting done

Signal is 4G, APN reset already but 0 data usage from AR result

No internet after signal resumption has been successful 

PUK code is not accepted

PIN code locked upon receiving

Signal resumption is not reflected in portal

Replacement/change fee applies if:

Customer's fault or controllable action (includes: physical damage of SIM card, PUK locked)

New order, SIM card is not supported by customer's phone

Old sim, customer changed phone and it's not supported

POCKET WIFI

Replacement is FREE if:

No signal for more than 3 days

Troubleshooting done

No signal even after APN reset

No internet after signal resumption has been successful

For JT101- advise customer to try in a SIM free phone and if the signal is ok - change the device only

For HW05, HW06 and other device with SIM card- request replacement for both SIM card and device

Long term customer's device/battery problem

Replacement/ change fee applies if:

Customer's fault or controllable action (includes; physical damage, broke device, battery problem due to wrong battery care of customer,

Customer only wants another device

Signal problem due to customer's change of address

Change plan / Upgrade / Downgrade Plan Rules

FOR ALL

8/12/2023

Change plan within 7 days after purchase due to the following reasons, the higher COD amount will be applied.

- Prefer another plan

- Received the wrong item

- SIM card is not supported

- SIM card can't be used

If old cash out price is higher than the new cash out price- (amount difference is Not refundable)

8/4/2023

If change plan, new monthly fee will be applied next month, regardless if changes is made before or after billing due date

If change from no-deposit plan to deposit plan, +DEPOSIT FEE

If change on the 1st day of the month , PLAN CHANGE IS 2500 YEN (delivery date is 1st day of the month)

If change in middle of the month , PLAN CHANGE FEE : NEW PLAN MONTHLY+ 700 YEN (shipping fee) . change plan fee does not include monthly payment , monthly payment continue from previous Smart Pit

When CHANGE PLAN , SMARTPIT NUMBER will still be the SAME , customer number will CHANGE

Change plan fee does not include monthly payment , monthly payment continue from previous Smart Pit

Change plan , billing period follow ORIGINAL billing period

Please make sure to collect ICCID/CHIP number and Smart Pit number to ensure no mistake during replacement

Please inform customer DO NOT SEND the SMARTPIT CARD , upon replacement , only the old device

PUK lock will be charged ¥3300, we will send new one (unless PUK locked upon receiving, its free)

PUK PIN can be informed by request on ALL REQUEST (2-3 Working days is required)

If number cannot receive SMS, replacement is free ,but if the sim returned and upon checking its phone's fault , additional charge will be added to the next bill

If number has been used for registration on line/amazon/other app . replacement is free

Delivery discount is not applicable for CHANGE PLAN/replacement procedures

8/4/2023

If change plan, new monthly fee will be applied next month, regardless if changes is made before or after billing due date

9/8/2023

In case of Change monthly fee from OLD PRICE to NEW PRICE with same plan , normal change plan fee exclude shipping fee will be applied , the fee can be paid via Smart Pit/bank transfer. SIM will not change, request in ALL REQUEST

11/25/2024
Any plan change within 7 days of purchase will follow the billing terms of the new plan chosen.

FOR POCKET WI-FI

1/5/2024 

(POCKET WI-FI) Change plan fee for Unlimited 50Gb/3 days POCKET to HOME or HOME to POCKET computation= arrival on 1st of the month (device rental fee ( ¥9160) + ¥2500 / arrival on Mid of the month (device rental fee (¥9160) + monthly fee (¥5480) + shipping fee (¥700) )

1/5/2024

(POCKET WI-FI) If change from Unlimited 50Gb/3Days POCKET to HOME - device rental fee ¥9160 will be discounted to monthly bill if the old device returned within 3 days upon receiving the new (provide picture as proof of return just in case the item was lost )

• If change plan to POCKET WIFI on 1st next month, 2500 + POCKET RENTAL FEE

• If change in middle of the month to pocket wifi plan , PLAN CHANGE is NEW PLAN MONTHLY+ 700 YEN (shipping fee) + POCKET RENTAL FEE (see below)

• POCKET WIFI DEVICE REPLACEMENT FEE please click here to refer

• If pocket wifi rented is damage/broken after 1 month of usage due to customer negligence , Device Replacement fee need to be settled

• POCKET WIFI DEVICE REPLACEMENT FEE please click here to refer

• change pocket device form 501hw to W06 without valid issues will be charged 3300 yen (valid issues include: no coverage)

• If AU UNLIMITED 50GB/3DAYS is not working because customer change to +A , replacement is MONTHLY FEE + 700 YEN . old item must be returned within 7 days after new arrive, failure to return will result in internet stop for the new wifi

• if only add Pocket wifi to be send, WITHOUT SIM, its 2000JPY (JT101/W06/WX04/W05)

• if add Pocket wifi to be send ,WITH SIM, follow Change plan for ALL

D-CALL PLAN

D-CALL PLAN to D-CALL PLAN is FREE, SIM card does not need to change , plan change start from 1st of the following month with new bill (input in ALL REQUEST)

EASY-CALL PLAN to EASY-CALL PLAN is FREE , simcard does not need to change , plan change start from 1st of the following month with new bill (input in ALL REQUEST)

S-CALL PLAN to S-CALL PLAN is 2000 yen , simcard does not need to change , plan change start from 1st of the following month with new bill (input in ALL REQUEST , 2000 need to be paid on SMARTPIT)

A PLAN to C PLAN or B PLAN to C PLAN is 3300 yen , SIM card does not need to change . monthly fee will be changed on next bill after 3300 yen paid on Smart Pit

8/25/2023

EASYCALL

EASY CALL change to D - CALL , SIM card need to exchange, normal change plan fee will be applied

BRASTEL PLAN

If add BRASTEL 050 only, COD is 2500 yen, monthly fee. +300 yen

Brastel plan+data sim change to data sim only-same GB (monthly bill will change on the following month - Request to AR, no change plan fee, No account cancellation require, Need to return Brastel card only)

Brastel plan that has been re-issued - payment will be (brastel plan cashout less 1100Yen, sim card only will be sent and old brastel of customer can still be use)

7GB PLAN

If customer complaint about cannot receive sms, plan change is 1000 yen to 1gb, 3gb, 5gb, 10gb

CALL SIM

Change plan from non deposit plan to CALL SIM (EASYCALL/UVCALL/DCALL/S-CALL) with deposit , deposit need to be added

Change plan from non deposit to plan with deposit (other than CALL SIM (EASYCALL/UVCALL/DCALL/S-CALL), deposit is not required (normal change plan fee only applies)

AU 5G 50GB/3 days

9/27/2024

If less than 3 months of use, need to ask approval in #vdm-discount-confirmation, tag Alvin san and Steven san (4 months and above: FREE if device is JT301, 2,000 yen rental + 700 yen shipping fee for NEC X11/X12

Less than 10 months of use need to ask approval in discount group tag Alvin san and Steven san.