SIM Card/Pocket Wi-fi Plan

Customer wants to continue (Data SIM or Call SIM plans):

• Fee: 4,000 Yen (3,300 Yen reissue fee + 700 Yen shipping).

• A new SIM card will be sent.

Customer will not continue (Data SIM or Call SIM plans):

• Fee: 3,300 Yen only.

• If the SIM card is lost within 4 months of use, no early cancellation fee is required.

Customer wants to continue:

• Fee: Device replacement fee + lost fee (refer to device replacement fee + 4,000 Yen).

• A new SIM card and Pocket Wi-Fi will be sent.

Customer will not continue:

• Fee: Device replacement fee + lost fee (refer to device replacement fee + 3,300 Yen).

• If the device is lost within 4 months of use, no early cancellation fee is required.

Unable to return SIM card/device (e.g., returned to another country):

• Process the fee according to the applicable situation in Lost SIM Card or Lost SIM Card and Pocket Wi-Fi Guidelines.

If lost and with unpaid bills:

• Both the lost fee and unpaid bills must be paid.

If the customer refuses to pay:

• Inform the customer that they will be blacklisted in Japan.

General rule:

• Follow the detailed device lost, replacement, rental policy and fee structure outlined in this link.