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UPDATES

8/29/2024

🆕 If a customer wishes to switch to AU50GB3D X11 (or X12), an additional fee of 1,500 yen + 700 yen will be incurred. This can be paid upon delivery (COD).

12/20/2023

🆕 Free rental pocket Wi-Fi is not applicable for relocation process regardless of waiting time.

12/15/2023

🆕 For a deposit of 20,000 yen, after using the 3-year contract, customers can receive this deposit back.

FAQ

How much is the monthly payment?

How do I pay?

When will it be delivered (installed)?

What do I need to submit for you to check?

Is there a deposit?

Can I borrow a pocket Wi-Fi (rental) while waiting for installation?

How to change SSID/Password

I will move (relocate). What should I do?

My internet is slow. What should I do?

Can I request for the monthly bill?

How long is the contract? 

How can I cancel my plan? 

How do I return it?

RULES

REQUIREMENTS FOR NEW APPLICATION

REFERENCE/LINK