HOME Hikari

Home > HOME Hikari > FAQ: My internet is slow. What should I do?

UPDATES

FAQ

My internet is slow. What should I do?

Please try the following guidance.

① Disconnect the power cables of the two devices, wait at least 10 seconds, then reconnect the power cables.

② Is the operation mode of the router device set to "Router"?

③Did you reset the router device while both devices were turned on?

    How to reset the router: https://www.youtube.com/watch?v=-CTSSHn6t5g

④Connect and disconnect the LAN cable connected to the NTT device and make sure that it is not loose.

⑤After waiting for 5 minutes, check if communication can be used normally.

・Could you please take a video and send it to me so I can see the status of the lamps on the two devices?

and we will report it to your provider if needed.