Pocket Wi-Fi

Tip: Use Termination Fee instead of Re-issue fee for easy transaction with the customer.

Check status in Kintone if status is:

1. "RE-ISSUING: Waiting new sim"

"Cancelled"                                        

"Not available Cancel Contract"

FINAL STATUS: "Already Re-issue/ Permanent disconnected"

2. "IN USE: To-be Re-issue"

• Can still request to resume signal after payment, but need to ask All Request first if re-issue list is not yet submitted to provider

• If already sent, signal cannot be resumed (For Reissue already)

3.  "For Re-issue - Unpaid"

1/27/2023

• IF customer will not continue = need to pay reissue fee (4000Yen) + unpaid bill+  sim card plan no need to return

4/14/2023

• IF customer wants to continue = need to pay reissue fee (4000Yen)+ unpaid bill and process new order (new contract)

Additional:

5/13/2023

3. Unpaid bill computation = from the month that the signal stopped (ex. Date reported: June; Stop date April 15; Unpaid bill is April bill backward if have any)

1/4/2024?

4. Unpaid bill computation ( with no plan of continuation- same contract) = if the signal stopped less than a week in that month, unpaid bill computation will be prorated until 7th day from the re-issue request date applied *re-issue request date +7 days* (e.g. signal stop date December 5; reissue date December 12, bill to settle: 4000 (reissue fee) + 4080 (November unpaid) + 2584 (December (12/1-12/19) unpaid ) - request in AR the computation if needed and to register the bill

6/20/2023

5. Brastel plan that has been re-issued = payment will be (Brastel plan cash out less 1100Yen, sim card only will be sent and old Brastel card of customer can still be use)

10/27/2023

6. Reissued plans that are requesting for same number is only applicable for DOCOMO CALL SIM PLAN (easy call , d call) , other plan is not eligible (voice, s-plan, data sim)

10/20/2023

7. Deposit fee can be allocated for discount on short term cancellation fee or reissue fee - Request in AR for the computation and registration of fees

8. Re-issue fee (4000 Yen) does not include the unpaid bill= both re-issue fee and unpaid bill must be paid whether customer want or doesn't want to continue the same contract

9. IF customer doesn't want to pay- inform that they will be included in Japan Blacklisted