Pocket Wi-Fi

If you experienced slow internet connection for a specific time of the day, these are some reasons.

1. weather

2. network congestion

3. location

4. data over-usage

Please try to :

1. Restart Your Phone/Restart The Pocket Wi-Fi

2. Update and Disable Network-Heavy Apps

3. Remember Your Data limit

4. Reset Your Phone's Network Settings

5. Remove and Reinsert Your SIM Card

6. Wait for data usage to reset to 0

If customer complaints that internet is slow but the reset on speed test (https://fast.com/) is ok with fast mbps; you can use this explanation:

Internet speed range:

• Is 1 Mbps fast?

1 Mbps will appear to be a very slow speed of internet connectivity.

• Is 5 Mbps fast?

For normal use 5 Mbps is one of the good internet speed where you can load and stream Full HD live videos and download movies and files in normal speed.

• Is 8 Mbps good internet speed?

6-10 Mbps: Usually an excellent Web surfing experience.

Generally quick enough to stream a 1080p (high-def) video

*If the results in AR has no problem with the signal but customer cannot use the service for 3days and more; process replacement (refer to Replacement/Change plan tab)