SIM Card

Returning of rental SIM card

Cancellation, Change Plan, Replacement - SIM card must be returned

Re-issued sim plans- sim card doesn't need to be returned

⚠️OLD PLAN must be returned immediately within 7 days (except for Special Case of Change Plan)

All item must be returned for any plan upon cancellation, change plan, and replacement = failing to return will be penalized

Returning Methods and Tutorials

1. Returning via Postal box Vietnamese version (HƯỚNG DẪN : CÁCH GỬI QUA BƯU ĐIỆN | TIẾNG VIỆT)

2. Returning via Postal box Indonesian version (TUTORIAL : CARA MENGEMBALIKAN MELALUI POS | VERSI BAHASA INDONESIA)

3. Returning via Postal box English version (TUTORIAL : HOW TO RETURN BY POSTMAIL | ENGLISH VERSION)

4. Returning via Convenience store Vietnamese version (HƯỚNG DẪN : CÁCH TRẢ LẠI TẠI CỬA HÀNG TIỆN LỢI | TIẾNG VIỆT)

5. Returning via Convenience store Indonesian version (TUTORIAL : CARA MENGEMBALIKAN MELALUI MINI MARKET | VERSI BAHASA INDONESIA)

6. Returning via Convenience store English version (TUTORIAL : HOW TO RETURN BY CONVENIENCE STORE | ENGLISH VERSION)