SIM Card

Note: You can choose your own wordings and way of explanation as long as you are following the company's Rules and Regulations 

1. Check signal in Kintone

2. If signal stopped and resume requested - it will take 2-4 business days (excluding weekends and public holiday) before signal resumes

3. Ask to re-insert sim card and to reboot

4. Ask for signal status if 4G or 3G

   • 4G means- most probably data usage limit consumed already

   • Data reset to 0 is every 1st day of the month

   • Cannot add GB on existing plan, unless will avail change plan (please refer to change plan tab; change plan fee applies)

5. 3G means- re-set Up APN

   • Ask to delete existing APN first, then re-set up again (send APN set-up tutorial or guide)

6. Ask to run speed test: https://fast.com/ 

7. If still no signal after trouble shooting- make a report in All Request

8. Check if phone is SIM-free

9. Check if the phone use supports the sim card

10. *D-sim - xiaomi, red mi phone doesn't support - proceed to replacement (check replacement tab)

11. *D-sim- iPhone not supported sometimes (but rare case only)

12. Set APN to activate sim card's internet