Embedded Files
UPDATES
5/27/2024
Customer Data Management: When customer requests SIM card transfer; 1. Collect new user’s ID and email details. 2. Enter new user’s ID and email into Survey Sparrow. ※Ensure: Order number in Survey Sparrow matches Kintone.
PLAN CHANGE
PLAN CHANGE
18/11/2022
1. If change on the 1st of the month , PLAN CHANGE IS 2500 YEN; change plan fee does not include monthly payment , monthly payment continue from previous smartpit
2. If change in middle of the month, PLAN CHANGE fee : NEW PLAN MONTHLY+ 700 YEN (shipping fee) . change plan fee does not include monthly payment , monthly payment continue from previous smartpit
3. Change plan from non deposit to plan with deposit (other than CALL SIM (EASYCALL/UVCALL/DCALL/S-CALL), deposit is not required (normal change plan fee only applies- follow no. 1 or no. 2)
4.OLD PLAN must be returned immediately within 7 days
5. Changed plans , SMARTPIT NUMBER will still be the SAME , customer number and MSN will CHANGE
6. If the number has been used for registration on line/amazon/other app . replacement is free
8. Please make sure to collect ICCID/CHIP number and smartpit number to ensure no mistake during replacement
9. Please inform customer DO NOT SEND the SMARTPIT CARD , upon replacement , only the old device
10. PUK lock will be charged ¥3300, we will send new one (unless PUK locked upon receiving, its free)
11. PUK PIN can be informed by request on ALL REQUEST (2-3 Working days is required)
24/11/2022
12. If number cannot receive sms , replacement is free ,but if the sim returned and upon checking its phone's fault , additional charge will be added to the next bil (shipping fee of 700Yen will be charge)
13/12/2022
13. Change plan , billing period follow ORIGINAL billing period
14. Delivery discount is not applicable for CHANGE PLAN/replacement procedures
8/4/2023
15. If change plan, new monthly fee will be applied next month, regardless if changes is made before or after billing due date (this rules is not applicable for changes made on 1st of the month , in case of change to new plan on 1st of december, december bill will be new plan monthly fee)
8/12/2023
16. Change plan within 7 days after purchase (customer's change of mind/wrong delivery of item/sim does not support/sim/device cannot be used/ etc.)- Old Cash out price less New cash out price will be the NEW COD.
If old cash out price is higher than the new cash out price- (amount difference is Not refundable)
6/14/2024
17. In case of changing the plan after using it for more than a week, the original deposit amount must be considered when processing the cashback.
4/16/2024
18. Change plan within 7 days after purchase can use the promotional price and deposit, considering and following rule number 16 on processing.
9/8/2023
19. In case of Change monthly fee from OLD PRICE to NEW PRICE with same plan , normal change plan fee exclude shipping fee will be applied , the fee can be paid via smartpit/bank transfer . sim will not change , request in ALL REQUEST
3/3/2023
20. Long term plan to Long term plan- change with different GB after several months of use (change plan fee: 3300 yen + difference)
21. Follow DEVICE LOST/REPLACEMENT/RENTAL FEE
CHANGE PLANS and REPLACEMENT RULES specifically for D-CALL PLANS/S-CALL, VOICE SIM PLANS
Plan Type
D-CALL
RULES
11/18/2022
D-CALL PLAN to D-CALL PLAN is FREE, simcard does not need to change , plan change start from 1st of the following month with new bill (input in ALL REQUEST)
EASY CALL
18/11/2022
EASY-CALL PLAN to EASY-CALL PLAN is FREE , simcard does not need to change , plan change start from 1st of the following month with new bill (input in ALL REQUEST)
EASY CALL
18/11/2022
EASY CALL change to D - CALL , simcard need to exchange, normal change plan fee will be applied follow CHANGE PLANS FOR ALL PLANS no. 1 or no. 2
S-CALL
18/11/2022
S-CALL PLAN to S-CALL PLAN is 2000 yen , simcard does not need to change , plan change start from 1st of the following month with new bill (input in ALL REQUEST , 2000 need to be paid on SMARTPIT)
Voice Sim
18/11/2022
Change plan from non deposit plan to CALL SIM (EASYCALL/UVCALL/DCALL/S-CALL) with deposit , deposit need to be added
CHANGE PLANS and REPLACEMENT RULES specifically for DATA SIM/ BRASTEL PLANS
Plan Type
SIM-Data Sim Plans
RULES
24/11/2022
If number cannot receive sms , replacement is free ,but if the sim returned and upon checking its phone's fault , additional charge will be added to the next bill
BRASTEL
24/11/2022
If add BRASTEL 050 card only, COD is 2500 yen, monthly fee. +300 yen
BRASTEL
20/6/2023
Brastel plan+data sim change to data sim plan only and same GB (monthly bill will change on the following month - Request to AR, no change plan fee, No account cancellation require, Need to return Brastel card only)
7GB A-sim
24/11/2022
5. If customer complain about cannot receive sms, plan change is 1000 yen to 1gb,3gb,5gb,10gb
SIM-Data Sim Plans
6. Data sim plan change to D-call sim plan (Plan C to Plan A) - is possible, will follow original billing term.
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