SIM Card

REQUIREMENTS

1. ID (Residence Card or Passport)

2. Address

3. Email Address or any contact information (FB, LINE, Whatsapp)

Shipping and Payment Method

Delivery within 2-3 days with Yamato; except for areas such as: Hiroshima, Hokkaido, Fukuoka, Fukui, Shizouka (3-4 days delivery)

For 2 orders or more in one box, discount ¥700

Cash on Delivery : ¥700

Initial payment by Bank transfer discount ¥300 on total price

Renewal Payment by Smartpit in convenience store

REISSUE FEE

⚠️IF customer will not continue = need to pay re-issue fee (4000Yen) + unpaid bill+ return pocket wifi device, if sim card plan no need to return

⚠️IF customer wants to continue = need to pay reissue fee (4000Yen)+ +unpaid bill and process new order (new contract)

USAGE NOTICE

Next payment period :

->if 6Months plan arrival on 2022/01/01 - 2022/01/20

next payment is on 2022/06/25 - 2022/07/10

->if 6Months plan arrival on 2022/01/21 - 2022/01/30

next payment is on 2022/07/25 - 2022/08/10

->if 12Months plan arrival on 2022/01/01 - 2022/01/20

next payment is on 2022/12/25 - 2023/01/10

->if 12Months plan arrival on 2022/01/21 - 2022/01/30

next payment is on 2022/01/25 - 2023/02/10

Failure to pay or contact before renewal, auto downgrade to monthly plan

Data reset every 1st of the month

APN needs to be installed for using

Able to receive sms (charge applicable)

RULES

Starting from 19th of May , Price included 2000 YEN DEPOSIT , refundable if the simcard is returned on time/ before reissued after contract ended

Please consult with office team if you are not sure if customer's plan does include deposit

Payment deadline: 10th of the month

¥200 Fine for payment after deadline

Late payment 5-7days after payment due date, signal will be stopped

Late payment 7days after signal stopped, signal will be permanently disconnected/re-issue (reissue fee need to be paid)

Lost and broken sim card; customer wants to continue- fee is 4000yen (re-issue fee 3300Yen+ 700 yen shippng fee) then send new sim card

Lost and broken sim card; customer will not continue- fee is 3300 yen only

Can be used on SIMFREE phones only

SMS charge: ¥3.3/SMS, International SMS ¥110/SMS

We will replace or money return if you have trouble with size or phone lock.

For 1Gb/month docomo, shokai plan canot be used.

Tethering is no longer available on IOS devices

REPLACEMENT AND CHANGE PLAN

Delivery discount is not applicable for CHANGE PLAN/replacement procedures

Change plan with different GB after several months of use, Change plan fee is 3300Yen+difference

If customer want to change from monthly to long term , need to avail as new plan

If there is signal problem within 5 days, we will offer free replacement

If there are missing items upon delivery, we will send new ones

PUK lock will be charged ¥3300, we will send new one (unless PUK locked upon receiving, its free)

PUK PIN can be informed by request in ALL REQUEST (2-3 Working days is required)

If the number has been used for registration on line/amazon/other app . replacement is free

if number cannot receive sms , replacement is free

300GB POCKET WIFI is not eligible for change plan to and from other plan , customer need to purchase as new if wish to use this plan