SIM Card

GENERAL RULES

• If there is signal problem within 7 days after receiving the item, we will offer free replacement (including freebies with defect)

• If there are missing items upon delivery, we will send new ones (includes missing freebies)

• All plans (pocket wifi/sim card): Are for rental items only and need to return to the company upon cancellation, replacement and change plan

• All sim plans: Can be used on SIM-free phones only

• All data sim plans: Hotspot and tethering is not available (offer pocket wifi for internet sharing)

2/5/2023

• D-call sim not supported in iPhone- suggest change plan to S-call SIM/Softbank voice sim- within 7 days after delivery date(change fee applies- COD price of previous plan less COD price of chosen new plan; if new plan has cheaper COD the difference is not refundable) / if not willing, process refund if within 7 days after delivery date

• For returned item and needs to refund but returned without the freebies, freebies price will be deducted from the total cod amount (refer to mashup lvl3 itemlist for freebies price)

6/15/2023

• Deposit fee: Plans with deposit fee (unpaid bill other fees can be deducted to deposit fee)- Request in AR to process

• Deposit fee that needs to refund, process the refund like the usual via order sheet

• Rental pocket wifi fee is 2000 yen (except for 300GB and 50GB/3DAYS)

• When CHANGE PLAN, SMART PIT NUMBER will still be the SAME , customer number and MSN will CHANGE

• If number cannot receive sms, replacement is free

• If number has been used for registration on line/amazon/other app . replacement is free

• Please make sure to collect ICCID/CHIP number and Smart Pit number to ensure no mistake during replacement

• Please inform customer DO NOT SEND the SMART PIT CARD, upon replacement, only the old device/sim card

• PUK lock will be charged ¥3300, we will send new one (unless PUK locked upon receiving, its free)

• PUK PIN can be informed by request in ALL REQUEST (2-3 Working days is required)

• Customers that wants to come in office is by appointment only, inform in #mu-icd channel if there is available staff who assist the customer

12/14/2023

• All Calling Sim plans: Selling to Japanese national customer is prohibited by provider regulation . failure in following regulation can result in huge penalties

7/12/2024

• All Docomo plans (Easy Call plan/D-call plans) - ID requirement is restricted for residence card only- (other IDs aside from residence card is not acceptable.)

2/9/2024

• For Brastel Plan+Sim card/Pocket wifi and Customer wants to cancel- Need to return the Sim card/Pocket wifi and can continue using the brastel card (In case of trouble/cancellation of Brastel card direct the customer to https://www.facebook.com/Brastel to support them

4/22/2024

• AU50GB3DAYS WI-FI: If customers can't connect their WiFi to their laptop or smart home device because the other device can't detect it. (Solution: Instruct customer to switch their device's frequency from 2.4GHz to 2.4/5GHz. This often solves frequency compatibility issues.)

• Cash back refund processing takes 8-14 days from the date the item is received in the office.

USAGE NOTICE

• Internet Data always reset every 1st of the month , regardless on the payment date of the monthly bill

• Pocket Wifi can be used immediately , just connect and you can start using

• APN needs to be installed for using SIM card

• Click this for APN Settings

• All Plans- Minimum use: 4 months

• Cancellation before/within 4 months , 5000Yen Cancellation Fee

• If customer would like to cancel on MAY , item must be returned by last day of MAY to avoid paying next month's bill

• If cancel normally (after 4months used) , unpaid bill must be settled and return the device (payment must be 3 months consecutive months + COD price upon start date- based on Kintone) No 5000Yen early cancellation fee needed

• If cancelled before/within 4 months of use normally (not re-issued), cancellation fee must be paid + unpaid bill if available

• If cancelled before and after 4 months but already reissued, reissue fee must be paid+ unpaid bill if available. Refer to reissue for SIM card or Pocket Wi-Fi.

• 10/24/2024 If customers have international calls/SMS charges that they do not recall - if checked and found out they called/sent SMS to the number(s), they will shoulder the service fees. 

REISSUE

1/27/2023

1. IF customer will not continue = need to pay re-issue fee (4000Yen) + unpaid bill+ return pocket wifi device, if sim card plan no need to return

4/14/2023

2. IF customer wants to continue = need to pay reissue fee (4000Yen)+ +unpaid bill and process new order (new contract)

5/13/2023

3. Unpaid bill computation = from the month that the signal stopped (ex. Date reported: June; Stop date April 15; Unpaid bill is April bill backward if have any) 

1/4/2024

4. Unpaid bill computation ( with no plan of continuation- same contract) = if the signal stopped less than a week in that month, unpaid bill computation will be prorated until 7th day from the re-issue request date applied *re-issue request date +7 days* (e.g. signal stop date December 5; reissue date December 12,  bill to settle: 4000 (reissue fee) + 4080 (November unpaid) + 2584 (December (12/1-12/19) unpaid ) - request in AR the computation if needed and to register the bill

6/20/2023

5. Brastel plan that has been re-issued = payment will be (Brastel plan cash out less 1100Yen, sim card only will be sent and old brastel card of customer can still be use)

27/10/2023

6. Reissued plans that are requesting for same number is only applicable for docomo CALL SIM PLAN (easy call , d call) , other plan is not eligible (voice-plan, data sim) *NOT Recommended- customer needs to wait 3-4 months to issue the same MSN and billing is continues during that period

20/10/2023

7. Deposit fee can be allocated for discount on short term cancellation fee or reissue fee - Request in AR for the computation and registration of fees

8. Re-issue fee (4000Yen) doesn't include the unpaid bill= both re-issue fee and unpaid bill must be paid  whether customer want or doesn't want to continue the same contract

9. IF customer doesn't want to pay- inform that they will be included in Japan Blacklisted

DATA SIM

Payment deadline: Depends on the original delivery date (Plan C/A, C/B, C/C)

¥200- ¥300 Late fee for payment after deadline

Minimum use: 4 months

Cancellation before/within 4 months, 5000Yen cancellation Fee

Late payment 2-5 days after payment due date, signal will be stopped

Late payment 5-7 days after signal stopped, signal will be permanently disconnected/re-issue (reissue fee need to be paid)

Lost and broken sim card; customer wants to continue- fee is 4000yen (re-issue fee 3300Yen+ 700 yen shipping fee) then send new sim card

Lost and broken sim card; customer will not continue- fee is 3300Yen only

Can be used on SIM-free phones only

SMS charge: ¥3.3/SMS, International SMS ¥110/SMS

We will replace or money return if you have trouble with size or phone lock

Tethering /Hotspot is not available on any device